---
title: Phone verification and one-time codes
source_url: https://moov-staging.money/help/account-privacy/phone-verification-and-one-time-codes/
last_updated: 2026-07-14
---

# Phone verification and one-time codes

To keep the network safe, Moov verifies your phone number before you receive money. Usually this means entering a one-time code we text you.

## How it works

1. When you claim a payment, we send a **one-time code** by text message.
1. Enter the code to confirm it's you.
1. Once verified, you can continue and receive your money.

If you've set up a passkey, you can verify with that instead of a code.

## If you didn't get a code

- Double-check the phone number and make sure you have signal.
- Wait a few moments, then choose **resend** if it's available.
- Check that your messages aren't being filtered or blocked.

## Keep your code private

Your one-time code is for you only. **Never share it with anyone**, even someone claiming to be from Moov, your bank, or the sender. Moov will never call or text you to ask for your code. If someone asks for it, it's a scam.

## Good to know

- Codes are time-sensitive and expire after a short while for your security. If yours expires, request a new one.
- For security, there are limits on how often codes can be sent and how many times a code can be entered incorrectly. If you get locked out, wait a bit and try again.
- If you receive a code you didn't request, don't share it; someone may be trying to claim a payment that isn't theirs.