---
title: How to contact Moov
source_url: https://moov-staging.money/help/get-help/how-to-contact-moov/
last_updated: 2026-09-05
---

# How to contact Moov

If you have a question or need help with a payment, we're here for you.

## Get help

- **Help center:** Browse these articles at [moov.money/help](http://moov.money/help) for answers to common questions.
- **Talk with us:** Reach out after signing in at [moov.money](http://moov.money) or through your financial institution's app.

When you contact us, it helps to include:

- A short description of what happened.
- The approximate date and amount of the payment.
- Whether you were the sender or the recipient.

> [!WARNING]
> **Please don't share** your full card number, PIN, online banking password, or any one-time verification code. **We will never ask you for these.**

## Common things you can do yourself

- **Cancel a payment** that hasn't been claimed yet
  [How to cancel a payment](/help/sending-money/how-to-cancel-a-payment/)
- **Fix a failed transfer** by trying a different debit card
  [My transfer didn't go through](/help/receiving-money/my-transfer-didn-t-go-through/)
- **Resend an expired payment**
  [My claim link expired](/help/receiving-money/my-claim-link-expired/)

## Reporting a scam or fraud

If you think you've been targeted by a scam or fraud, see [How to report a scam or fraud](/help/get-help/how-to-report-a-scam-or-fraud/).