How to cancel a request

You can cancel a request for payment any time before it's paid. Once a request is cancelled, the link stops working and the other person can no longer pay it.

When you can cancel

  • While the request is waiting or after it's been opened. Cancelling is available up until the payment is made.

  • After its been paid, canceling is no longer possible. If the money has already moved, you'll need to send it back yourself.

How to cancel

  1. Open the app you used to create the request, or sign in to moov.money.

  2. Find the request you want to cancel.

  3. Select the option to cancel it.

If the other person opens the link after that, they'll see that the request was cancelled.

Good to know

  • Cancelling costs nothing.

  • The other person will receive a notification that the request has been cancelled.

  • If a request isn't paid within 10 days, it expires on its own.

  • If you asked for the wrong amount, cancel the request and send a new one rather than asking the other person to pay a different number than the one on screen.

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